GENERAL TERMS AND CONDITIONS

Company identity

Telco Parts B.V. is located in Amsterdam and registered with the Chamber of Commerce under number 91008492.

Phone:+31850043388

Email: info@telcoparts.com

Address: Lemelerbergweg 21, 1101 AJ Amsterdam, Netherlands

VAT identification number: NL865525043B01

Availability: Monday through Friday from 9:00 a.m. to 5:00 p.m.

Article 1 – Applicability

1. These general terms and conditions apply to all offers, quotations, agreements, deliveries, and services provided by Telco Parts B.V.
2. These terms and conditions apply exclusively to business customers (B2B) and not to consumers.
3. The general terms and conditions of the other party are expressly rejected.
4. Deviations are only valid if agreed in writing.

Article 2 – Conclusion of the agreement

1. All offers are without obligation, unless stated otherwise in writing.
2. An agreement is concluded by written or electronic confirmation by Telco Parts, or by commencement of performance.
3. Obvious errors or misprints are not binding on Telco Parts.

Article 3 – Prices and payment

1. All prices are in euros and exclude VAT and other government levies.
2. Payment must be made within 8 days of the invoice date, unless otherwise agreed in writing.
3. In the event of late payment, the other party will be in default by operation of law.
4. From the due date, statutory commercial interest will be payable in accordance with Article 6:119a of the Dutch Civil Code.
5. Extrajudicial collection costs amount to at least 15% of the outstanding amount, with a minimum of €250 excluding VAT.
6. Payments will first be applied to costs, then interest, and then the oldest outstanding invoice.
7. Set-off or suspension is excluded.

Article 4 – Delivery

1. Delivery times are indicative and not binding.
2. Exceeding these times does not entitle the customer to compensation.
3. Delivery is ex warehouse (Ex Works, Incoterms 2020), unless otherwise agreed.
4. The risk is transferred upon delivery.
5. Storage and additional costs in the event of refusal to accept delivery are at the expense of the other party.

Article 5 – Retention of title

1. All delivered products remain the property of Telco Parts until full payment has been received.
2. The retention of title extends to interest, costs, and compensation.
3. The other party may not pledge or encumber the products.
4. In the event of resale, claims against third parties are transferred to Telco Parts in advance.
5. The other party must adequately insure the products.

Article 6 – Complaints

1. Visible defects must be reported in writing within 8 working days of delivery.
2. Hidden defects must be reported within 8 working days of discovery.
3. All rights expire after this period.
4. Complaints do not suspend the payment obligation.

Article 7 – Warranty

1. Telco Parts provides a 12-month carry-in warranty on manufacturing and material defects.
2. The warranty covers repair or replacement only.
3. The warranty is void in the event of improper use, external damage, or modifications by third parties.
4. The warranty does not entitle the customer to compensation.
5. Repairs are guaranteed for 90 days.

Article 8 – Returns

1. Returns only after written permission and RMA number.
2. Return costs are at the expense of the other party.
3. Restocking fee minimum 10%.
4. Specially ordered or software products cannot be returned.

Article 9 – Liability

1. Telco Parts is only liable for direct damage.
2. Liability is limited to the insured amount or a maximum of the invoice amount.
3. No liability for indirect damage, consequential damage, loss of profit, data loss, or business damage.
4. This limitation does not apply in the event of intent or deliberate recklessness on the part of the management.
5. Claims expire after 12 months.

Article 10 – Force majeure

1. Telco Parts is not liable in cases of force majeure.
2. Force majeure includes all external causes beyond its control.
3. In cases of force majeure, the agreement may be suspended or dissolved without liability for damages.

Article 11 – Default and termination

1. The other party is in default in the event of late payment, bankruptcy, or seizure.
2. Telco Parts may terminate the agreement without judicial intervention.
3. Outstanding amounts become immediately due and payable.

Article 12 – Intellectual property

All intellectual property rights remain with Telco Parts or its suppliers.

Article 13 – Privacy

Telco Parts processes personal data in accordance with the GDPR. The privacy statement is available on the website.

Article 14 – Applicable law and competent court

1. All agreements are governed exclusively by Dutch law.
2. The Vienna Sales Convention (CISG) is excluded.
3. Disputes will be submitted to the competent court in Amsterdam, unless Telco Parts chooses the court of the other party.

Article 15 – Final provisions

If any provision is invalid, the remaining provisions shall remain in full force and effect.