How can we help you?
Questions about your order, your account, or about our company? On this page you’ll find answers to your questions.
Frequently asked questions
Telco Parts is located at 21 Lemelerbergweg, 1101 AJ, Amsterdam, the Netherlands.
You can call the following number: +31850043388. Or go to the contact form to ask a question.
Telco Parts is a company that provides high-quality communication network solutions and services to various industries. Telco Parts offers a variety of standard telecommunications products and is also able to customize products based on individual needs. We support the industry through efficiency, high quality, and continuous innovation.
Placing an order is very simple. On our website, you can create an account. We receive a notification of your registration, after which we check your details within 24 hours. We then approve your account and send you a confirmation email. You can start ordering immediately after that.
In a hurry and can't wait 24 hours? You can always give us a call and we will activate your account right away.
We use special rates and conditions for our business customers. This allows business customers to order and pay by invoice. Therefore, we would like to know a bit more about you before activating your account.
Because we want to ensure that only business customers have access to our business webshop.
If you haven't received a message from us after 24 hours, something may have gone wrong. First, check your spam folder to see if our confirmation email may have ended up there.
If this is not the case, please contact us by phone at +31850043388 or by email at info@telcoparts.com.
Once your account has been activated, you can immediately place an order.
Other questions
We are happy to provide a custom quote. Please contact us by phone at +31850043388 or send an email to sales@telcoparts.com.
This can easily be done on your own profile page.
You can easily update or add a different billing address in your profile settings. If you need help, please contact our support team and we will assist you.
You can easily download your invoices on your own profile page.
We use a standard payment term of 30 days.
As soon as your order is ready, you will receive a Ready for Pickup email. Orders placed during store hours are usually ready within a few hours. Orders placed after closing will typically be ready shortly after the store opens the next morning. Store hours may vary by location.
As a wholesale customer, you can easily pay by invoice; please inquire about the terms. We also offer the option to pay via iDEAL, PayPal, or credit card. Invoices will be sent to the invoice email address you provided.
Our orders are processed very quickly. If something went wrong with your order, please contact us by phone at +31850043388. We are available by phone from 9:00 a.m. to 4:30 p.m.
Our online store is continuously updated with our current stock. If a product is no longer in stock, please contact us at +31850043388.
All our orders have a Track & Trace code. This way you can see exactly when your order will be delivered. You will receive an email with this code as soon as your order has left our warehouse.
Orders are processed the same day. We deliver within 3 business days to any location in the Netherlands. Do you need the order on a specific date? Give us a call at +31850043388 and we will do our best to arrange this.
Shipping costs depend on the destination, the chosen service, the weight of the package, and other factors. For more information, contact us at sales@telcoparts.nl.
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Do you have a question?
For further information and requests, please contact us by phone or email as indicated above.
Support
Do you have questions about one of our products or is something not entirely clear? Please contact us for more information.
Do you have questions about one of our products or is something not entirely clear? Please contact us for more information.