Terms and conditions

Company Identity

Telco Parts B.V. is located in Amsterdam and registered with the Chamber of Commerce under number 91008492.

Phone: +31 850043388

Email: info@telcoparts.com

Address: Lemelerbergweg 21, 1101 AJ Amsterdam, The Netherlands

VAT identification number: NL865525043B01

Availability: Monday to Friday from 9:00 a.m. to 5:00 p.m.

Article 1 – Applicability

1. These general terms and conditions apply to all offers, quotations, agreements, deliveries, and services of Telco Parts B.V.
2. These terms apply exclusively to business customers (B2B) and not to consumers.
3. General terms and conditions of the counterparty are expressly rejected.
4. Deviations are only valid if agreed in writing.

Article 2 – Formation of the Agreement

1. All offers are non-binding unless stated otherwise in writing.
2. An agreement is concluded through written or electronic confirmation by Telco Parts or by the start of performance.
3. Obvious errors or typographical mistakes are not binding on Telco Parts.

Article 3 – Prices and Payment

1. All prices are in euros and exclude VAT and other government levies.
2. Payment must be made within 8 days of the invoice date unless otherwise agreed in writing.
3. In the event of late payment, the counterparty will be in default by operation of law.
4. From the due date, statutory commercial interest is payable in accordance with Article 6:119a of the Dutch Civil Code.
5. Extrajudicial collection costs amount to a minimum of 15% of the outstanding amount with a minimum of €250 excluding VAT.
6. Payments are first applied to costs, then to interest and finally to the oldest outstanding invoice.
7. Set-off or suspension is excluded.

Article 4 – Delivery

1. Delivery periods are indicative and not strict deadlines.
2. Exceeding a delivery period does not entitle the counterparty to compensation.
3. Delivery takes place ex warehouse (Ex Works, Incoterms 2020) unless otherwise agreed.
4. Risk transfers upon delivery.
5. Storage and additional costs in case of refusal to accept delivery are borne by the counterparty.

Article 5 – Retention of Title

1. All delivered products remain the property of Telco Parts until full payment has been received.
2. The retention of title also applies to interest, costs, and damages.
3. The counterparty may not pledge or encumber the products.
4. In the event of resale, claims against third parties are assigned in advance to Telco Parts.
5. The counterparty must adequately insure the products.

Article 6 – Complaints

1. Visible defects must be reported in writing within 8 working days after delivery.
2. Hidden defects must be reported within 8 working days after discovery.
3. After this period, all rights expire.
4. Complaints do not suspend the payment obligation.

Article 7 – Warranty

1. Telco Parts provides a 12-month carry-in warranty on manufacturing and material defects.
2. The warranty only includes repair or replacement.
3. The warranty becomes void in case of improper use, external damage, or modifications by third parties.
4. Warranty does not entitle the customer to compensation.
5. Repairs are covered by a 90-day warranty.

Article 8 – Returns

1. Returns are only accepted after written approval and issuance of an RMA number.
2. Return shipping costs are borne by the counterparty.
3. Telco Parts reserves the right to charge a restocking fee of at least 10%.
4. Special order or software products cannot be returned.

Article 9 – Liability

1. Telco Parts is only liable for direct damages.
2. Liability is limited to the insured amount or a maximum of the invoice amount.
3. No liability is accepted for indirect damage, consequential damage, loss of profit, data loss, or business interruption.
4. This limitation does not apply in the event of intent or deliberate recklessness by the management.
5. Claims expire after 12 months.

Article 10 – Force Majeure

1. Telco Parts is not liable in cases of force majeure.
2. Force majeure includes all external causes beyond its control.
3. In case of force majeure, the agreement may be suspended or terminated without liability for damages.

Article 11 – Default and Termination

1. The counterparty is in default in the event of late payment, bankruptcy, or seizure.
2. Telco Parts may terminate the agreement without court intervention.
3. Outstanding amounts become immediately due and payable.

Article 12 – Intellectual Property

All intellectual property rights remain with Telco Parts or its suppliers.

Article 13 – Privacy

Telco Parts processes personal data in accordance with the GDPR (EU Regulation 2016/679). The privacy statement is available on the website.

Article 14 – Applicable Law and Competent Court

1. All agreements are governed exclusively by Dutch law.
2. The Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded.
3. Disputes will be submitted to the competent court in Amsterdam, unless Telco Parts chooses the court of the counterparty.

Article 15 – Final Provisions

If any provision is void, the remaining provisions remain fully in force.